Algemene Voorwaarden Gevako B.V.

Article 1 – Definitions

1.1. Gevako: The private limited liability company Gevako B.V., established in the Netherlands.
1.2. Customer: The natural person (consumer) or legal entity (business customer) who enters into an agreement with Gevako.
1.3. Product: All hardware, components, and services offered by Gevako.
1.4. Agreement: Any agreement concluded between Gevako and the Customer for the purchase of products.
1.5. Website: The online store accessible via gevako.com and affiliated domains, among others.

Article 2 – Applicability

2.1. These terms and conditions apply to all offers, orders, and agreements made or concluded via the Website.
2.2. By placing an order via the Website, the Customer agrees to these terms and conditions.
2.3. Deviations from these terms and conditions are only valid if explicitly agreed upon in writing with Gevako.

Article 3 – Offers and prices

3.1. All offers on the Website are without obligation and valid while stocks last.
3.2. The prices stated on the Website include VAT and exclude shipping costs, unless stated otherwise.
3.3. Obvious mistakes or typographical errors in the offer do not bind Gevako.
3.4. Gevako reserves the right to change prices. The price stated on the Website at the time of the final order applies to the Customer.

Article 4 – Payment and payment providers

4.1. Payment must be made prior to delivery via the payment methods offered on the Website, unless agreed otherwise.
4.2. Post-payment: When using a post-payment method (such as Klarna or PayPal), the Customer enters into an additional agreement with the relevant credit provider. The Customer’s payment obligation shifts to this provider in accordance with their terms and conditions.
4.3. The Customer is obliged to immediately report any inaccuracies in the payment details provided or stated to Gevako.
4.4. Retention of title: All products delivered by Gevako remain the property of Gevako until the Customer (or the payment provider on behalf of the Customer) has fulfilled all financial obligations under the agreement.

Article 5 – Installation and safety

5.1. The Customer is aware that Products can be connected directly to the mains voltage (230 VAC).
5.2. Installation requirement: Gevako assumes and strongly advises that the installation is carried out exclusively by certified and competent personnel (such as a recognized electrician).
5.3. Gevako is never liable for damage, fire, or injury resulting from incorrect installation, failure to follow safety regulations, or modifications to the electrical infrastructure by the Customer or third parties.

Article 6 – Open-source software and modifications

6.1. Products are delivered with open-source firmware.
6.2. Although the firmware is open to modification, the hardware warranty remains valid. However, defects that are demonstrably caused by software modifications leading to improper use or intentional damage to the hardware (such as unnecessarily heavy loading of components) are excluded from the warranty.
6.3. Gevako is not liable for the malfunctioning of third-party software or changes in open-source projects after the date of purchase.

Article 7 – Delivery and execution

7.1. Gevako will exercise the greatest possible care when executing orders.
7.2. Delivery takes place at the delivery address provided by the Customer.
7.3. The delivery times stated on the Website are indicative. The Customer cannot derive any rights or claims for compensation from any exceeding of the delivery time, unless the delay is unreasonably long.
7.4. The risk of damage and/or loss of products rests with Gevako until the moment of delivery to the Customer, unless explicitly agreed otherwise.

Article 8 – Right of withdrawal and returns

8.1. The Customer has the right to dissolve the agreement within 30 days of receiving the product without giving any reason.
8.2. To exercise the right of withdrawal, the Customer must inform Gevako unambiguously via email (or via the return form on the Website).
8.3. The product must be returned to Gevako within 14 days after the notification, in its original condition and, if reasonably possible, in the original packaging.
8.4. Return costs:
  • Consumers within the Netherlands: Return costs are covered by Gevako.
  • Consumers outside the Netherlands: Return costs are borne by the Customer.
  • Business customers (B2B): Return costs are always borne by the Customer, regardless of location.
8.5. If return costs are borne by the Customer according to this paragraph and Gevako facilitates the return shipment (e.g., by providing a return label), these costs will be deducted from the purchase amount to be refunded (set-off).

Article 9 – Warranty and conformity

9.1. Gevako guarantees that the products comply with the agreement and the stated specifications.
9.2. Defects must be reported to Gevako in writing within a reasonable time (preferably within 2 months) after discovery.
9.3. The warranty becomes void in the event of improper use, failure to follow installation instructions (see Art. 5), or modifications by the Customer or third parties.

Article 10 – Intellectual property

10.1. All intellectual property rights regarding the Website, the Gevako brand, and the products and designs developed or manufactured by Gevako itself rest exclusively with Gevako B.V.
10.2. It is not permitted to copy, reproduce, or commercially exploit designs, images, texts, or technical specifications without prior written permission.

Article 11 – Liability and force majeure

11.1. Gevako’s liability is limited to the amount of the purchase price of the product in question.
11.2. Gevako is never liable for indirect damage, such as consequential damage, lost profit, lost savings, loss of data, or damage due to business stagnation.
11.3. Gevako is not obliged to fulfill any obligation if it is hindered from doing so as a result of force majeure (such as disruptions at suppliers, transport problems, or strikes).

Article 12 – Privacy and GDPR

12.1. Gevako processes personal data in accordance with the General Data Protection Regulation (GDPR).
12.2. Data is used exclusively for the execution of the agreement, payment processing (such as Klarna), and communication about the order. See our full Privacy Policy on the Website.

Article 13 – Communication and reviews

13.1. By accepting these terms and conditions, the Customer agrees that Gevako may send a one-time email after purchase requesting a review or rating.

Article 14 – Complaints procedure

14.1. Complaints about the execution of the agreement must be submitted to Gevako via email in a timely, complete, and clearly described manner.
14.2. Submitted complaints will be answered within a period of 14 days after receipt.
14.3. For consumers in the EU, it is also possible to register complaints via the ODR platform of the European Commission (http://ec.europa.eu/odr).

Article 15 – Applicable law, disputes, and language

15.1. All agreements between Gevako and the Customer are governed exclusively by Dutch law.
15.2. All disputes will be submitted exclusively to the competent court in the district of Midden-Nederland.
15.3. Applicable language: In the event of interpretation differences between the Dutch text and translations, the Dutch version shall prevail and be legally binding at all times.
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